Servicios profesionales

Expert Assistance for Maximum ROI Tailored to Business Objectives - In Less Time

Our value in delivering services is driven by our people.
Every one of our consultants is assigned to deliver services within specific solutions based on their unique skills and experience. By allowing individuals to specialize within appropriate solution-sets and interrelated technologies, we build a level of expertise most services organizations simply cannot offer.

You can rely on our Professional Services team and our global network of service delivery partners to work with your team to:

  • Assess your current environment to align your technology and business requirements
  • Build a project plan tailored to your requirments with clearly defined expectations
  • Successfully configure, integrate and deploy the solution for maximum results
  • Provide knowledge transfer and promote user adoption for full value

Implementaciones

Our Professional Services team offers best-of-breed solutions and consultants with remarkable expertise to assist you with platform migrations and identity and access management, as well as optimizing, simplifying and extending your infrastructure. Our expert consultants and partners get in and get the job done right, as quickly as possible, to promote user adoption and ensure that you receive the full value of our solutions within your unique environment.

Below is a very high-level overview of the two categories of Implementation Services most commonly requested and what is entailed:

Evaluaciones de la arquitectura

  • Evalúe su entorno actual y alinee su tecnología y los requerimientos de su empresa
  • Cree un plan del proyecto para satisfacer expectativas claramente definidas
  • Trabaje con su equipo para crear una arquitectura optimizada para su organización
  • Desarrolle una hoja de ruta clara para la implementación
  • Ofrezca transferencia de conocimientos para asegurar que su equipo comprende la arquitectura y la hoja de ruta


Implementación y configuración

  • Ofrezca asistencia práctica de expertos certificados con experiencia real
  • Asegure la obtención de valor más rápida
  • Implemente e integre la solución en su entorno de acuerdo con la arquitectura y la hoja de ruta
  • Ofrezca la transferencia de conocimiento necesaria para facilitar la adopción por parte del usuario para una mayor productividad y eficiencia operativa
If you would like more detailed information around the various services we can provide to meet your particular environment and business requirements, please contact your account manager or contact us directly.  

Capacitación

We offer hands-on training options that facilitate the full use and understanding of our solutions within your environment. Taking advantage of our training courses will increase productivity and operational efficiency while mitigating the risks associated with attrition and turn-over.

Go to Training Courses

Training courses are available in various formats:

  • Custom Training - if you don't see a formal training course in our catalogs that suits your specific needs, our certified instructors can work with you to create a custom course tailored specifically to your technical environment and training objectives. Contact your account manager or contact us directly to determine if this is the right option for you.
  • Capacitación virtual pública preprogramada - Nuestros cursos más populares están disponibles para individuos de manera preprogramada. This is a cost-effective method for individuals or a small number of users and administrators of a product to enroll for a course. Estas clases se programan con base en la demanda.
  • Private Virtual or Onsite Training - if your organization needs hands-on training for 6-to-8 team members, the Private Virtual or Private Onsite Training option will ensure that the course content and labs are tailored to your environment and training objectives. 
  • Web-based, Self-paced Training - individual students complete these courses through web-based learning sessions that are hosted on our Training Services site. These courses are highly interactive, minimizing lecture and focusing largely on simulations, demonstrations, lab exercises and quizzes so that students learn by "doing" rather than simply listening to a presentation.

Go to Training Courses

Servicios especializados

One of our goals within Professional Services is to assist you in achieving as much success with our solutions as possible. This means providing excellent services for more than the standard implementation and training services you expect from a software solution provider.

Our Specialty Services are designed to ensure that we can effectively address customer needs:

  1. Prior to selection/purchase of one or more solutions such as the assessment and planning efforts necessary to select software solutions that best suit the existing technology environment and meet critical business requirements
  2. Post-implementation with initiatives for ongoing improvements in productivity and operational efficiency so that the ROI continues to grow well beyond the initial implementation efforts

Contact us for additional Information

Examples of Specialty Services include:

Servicios de planificación en tecnología y empresas

  • Evalúe su entorno y defina los desafíos tecnológicos y empresariales actuales
  • Cree un detallado plan de acción para una mejor alineación entre su empresa y las organizaciones de TI
  • Brinde un esquema claro de los beneficios y riesgos asociados con la implementación
  • Presente gráficos de información optimizados para comunicar y visualizar la solución en toda la organización centrándose en la satisfacción al cliente y el rendimiento empresarial
  • Prepare una hoja de ruta para las adquisiciones de personal, servicios y software

Servicios de incremento de personal

  • Complemente su personal de TI sin contratar personal adicional
  • Consultores certificados y experimentados que trabajan para lograr que tenga éxito

Servicios de controles de la salud

  • Evaluación posterior a la implementación para asegurar que la implementación y la integración originales estén alineadas con los cambiantes requerimientos empresariales y tecnológicos
  • Identifique y documente los desafíos en el entorno y asígneles soluciones tecnológicas
  • Brinde la base para lograr una hoja de ruta que conduzca al crecimiento estratégico y continuo

Servicios de personalización comerciales (solo Foglight en este momento) - Nuestra experiencia mundial en la implementación y la configuración de productos para la supervisión del rendimiento de Foglight dentro de una amplia variedad de complejos entornos ha llevado a la creación de "Paquetes de servicios Foglight" estandarizados. Estas personalizaciones comerciales consisten en servicios y software diseñados para brindar de manera rápida y eficiente mejoras comúnmente solicitadas, soluciones para el soporte de plataformas y proveedores y soluciones de integración de terceros.

Contact us for additional Information

La disponibilidad de los servicios especializados varía según la región. If you are outside of North America, contact your account manager determine availability in your region.